Privacy Policy BBWin — Our Commitment to Protecting Your Personal Data

This Privacy Policy ("Policy") is published by BBWin ("Company", "we") and applies to all users who access or use the website, mobile app, and services provided by the BBWin platform.

We understand that privacy is a matter of great importance to our users. That is why we have written this policy in a clear and straightforward manner, so you know exactly how your information is handled — without complex legal language.

By using the BBWin platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the platform. Any enquiries regarding this Policy may be directed to our support team.

BBWin collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

We do not collect sensitive data categories such as health information, biometric data, or religious beliefs except where required by law with clear prior notice to you.

The data we collect is used for specific and legitimate purposes. We do not process your data beyond the purposes described below:

• Account management: registers, verifies, and manages your BBWin account, including the mandatory KYC process
• Transaction processing: processes deposits, withdrawals, and all financial activity on the platform
• Service delivery: provides access to the Game Lobby, bonuses, and other platform features
• Platform security: detects and prevents fraud, money laundering, and platform abuse
• Customer support: handles your enquiries, complaints, and support requests
• Service communications: sends important notices regarding your account, security, and policy changes
• Platform improvements: analyses usage patterns to improve the user experience
• Legal compliance: fulfils obligations under applicable gambling, financial, and data protection laws

If you have given consent, we may also use your contact information to send promotional offers and updates about new games. This consent can be withdrawn at any time through your account settings.

BBWin does not sell your personal data to any party. We only share your data in limited and lawful circumstances:

• Payment service providers: to process deposits and withdrawals — they only receive the information necessary for those transactions
• Game providers: minimum data required to deliver games and ensure game integrity
• Identity verification services: for KYC purposes and document verification as required by the authorities
• Legal authorities: when required by law, court order, or to prevent financial crime
• Trusted business partners: only under strict confidentiality agreements and solely for platform operational purposes

We continuously invest in security infrastructure to ensure your data remains protected at all times. Key security measures we have implemented include:

• Encryption of data in transit: SSL/TLS 256-bit encryption for all communications between your device and our servers
• Encryption of data at rest: sensitive data is stored in encrypted format within our databases
• Multi-layered access controls: only specifically authorised personnel may access users' personal data
• Real-time threat monitoring: active intrusion detection system running 24/7
• Regular security audits: independent security assessments are conducted periodically by third parties
• Two-factor authentication (2FA): available to all user accounts

While we take all reasonable precautions, no security system can guarantee 100% protection. In the event of any material data breach, we will notify affected users and the relevant authorities within the timeframe required by law.

BBWin uses cookies and similar technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential cookies: required for core platform functions such as login and session security — cannot be disabled
• Functional cookies: saves your preferences such as language and display settings for a smother experience
• Analytics cookies: collects anonymised usage data to help us understand how the platform is used and where improvements are needed
• Performance cookies: helps us identify and resolve technical issues to keep the platform running smoothly

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and BBWin's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the BBWin support team via Live Chat or email. We will process your request within 30 days of receipt, subject to identity verification.

BBWin retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are general data retention guidelines:

• Active account data: retained for the duration of your active account and updated to reflect any changes you make
• Data after account closure: basic data is retained for a minimum of 5 years for gaming and financial legal compliance purposes
• Financial transaction records: retained for 7 years in accordance with Malaysia's financial regulatory requirements
• Access and security logs: retained for 12 months for security investigation purposes if required
• Support communication data: customer support correspondence records are retained for 2 years

Once the defined retention period expires, data will be permanently deleted or anonymised in a secure and irrecoverable manner.

As a platform operating internationally, your data may be processed or stored on servers located outside Malaysia. BBWin ensures that any such data transfers are protected by data protection agreements that meet or exceed the standards set by Malaysia's PDPA.

Recipient countries or regions are selected based on data protection standards equivalent to or stricter than those of Malaysia. Every overseas service provider that receives your data is bound by contract to prevent its use for any purpose beyond what has been agreed.

BBWin reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or platform improvements. The latest version of the Privacy Policy is always available on this page with a clear update date.

For significant changes, we will notify you via an in-platform notice or email to your registered address at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Continued use of the BBWin platform after the effective date of any amended Policy constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before those changes take effect.